Results & Advocacy
Each new year brings different challenges. Our experience and knowledge have resulted in real, tangible wins for our members. Here is what that looks like.
Our experience and knowledge in HR matters, City policies and procedures, and City governance have proven instrumental in achieving benefits for our members.
Since 1967 we have spoken for the City's non-union employees: winning back pay after wage freezes, reversing decisions that shortchanged retirees, and standing beside individual members when their job is on the line.
5,000+
Non-Union Employees Represented
57+
Years of Advocacy Since 1967
2.5%
Increase won for all non-union employees in 2022
COLA reinstated
for 2022 and 2023, alongside the return of merit increases
Discipline, performance concerns, vacation, accommodation and terminations. Our HR consultants know how these files are handled at the City and where members have rights.
We meet regularly with People & Equity about members' terms and conditions of employment, and we push back when a policy or practice is applied unfairly.
We bring non-union concerns to the Mayor, the City Manager and Budget Committee, and to the pension bodies that set your retirement benefits.
Each one started with a member or a group of members who felt something wasn't right. Pick a topic to narrow the list.
Showing 9 wins
From the first call to the final result, you are never handling it alone.
Call (647) 519-5115 or email info@cotapsa.ca. Every inquiry is confidential.
An HR consultant looks at your situation against City policies, procedures and employment law.
We deal with management and People & Equity for you, negotiate, and file Employment Standards complaints when needed.
With a fair outcome, and a clear picture of your options at every step.
Join before you need us. If you require COTAPSA's help within your first six months of membership, you may be asked to pay back dues. Membership is $12 bi-weekly.
Wins don't happen on their own. Here is some of what COTAPSA has been doing for members lately, straight from our bulletins.
All Bulletins & DocumentsSeptember 2026
Nearly 20% of members responded. COTAPSA shared the results with the City to press for pay that matches added responsibility.
Read the bulletin: Member survey on Salary Range Modernization (PDF, opens in a new tab)March 2026
Another request for a meeting on a fair cost-of-living adjustment for non-union employees.
Read the bulletin: Letter to the Mayor and City Manager on non-union COLA (PDF, opens in a new tab)January 2026
Called for a non-union COLA equal to what was negotiated for unionized employees.
Read the bulletin: Budget Committee submission (PDF, opens in a new tab)November 2025
Major OMERS governance changes, due in large part to COTAPSA's lobbying.
Read the bulletin: OMERS 2025 Provincial Review: COTAPSA Gets Results (PDF, opens in a new tab)October 2025
The first change to the Shift Bonus rate since 2011, retroactive to January 1, 2025.
Read the bulletin: Shift Bonus rate increase secured (PDF, opens in a new tab)August 2025
Wrote to People & Equity on the policy's benefits and asked the City to confirm it would keep it.
Read the bulletin: Standing up for the Hybrid Work Policy (PDF, opens in a new tab)Behind every win is a person. Here is how it felt from their side.
“Thank you, Grace, for enabling me to close out my chapter at the City with dignity and pride. You worked tirelessly during the work days and long into the evenings over eight weeks to get me the severance package I wanted, and you always made me feel mine was the only case you were dealing with.”
“After more than thirty-five years of service with the City of Toronto, joining COTAPSA was one of the most important decisions of my career. In my final years I faced significant personal loss and serious health challenges. COTAPSA's guidance and compassion made all the difference, helping me reach a peaceful, well-planned retirement. It allows you to focus on your work, knowing you are not alone.”
“Before my own experience, I didn't fully appreciate the value of belonging to a professional association as a non-union professional. Grace Ciardullo and Michael Major provided thoughtful advice, sound guidance and steadfast support. Grace made sure I understood my options, answered my questions honestly and advocated tirelessly on my behalf.”
“I commend Mary Kovacs for the exceptional support, professionalism and guidance she provided throughout my retirement negotiations with the City. She remained composed, patient and highly effective, and I truly felt she was advocating for a fair and thoughtful outcome.”
“Your help and very wise advice so soon after I was let go gave me some bedrock to find my footing again and think through my options. All my former colleagues understand the value of joining COTAPSA now.”
“As a member of COTAPSA, I was discharged from my job. After contacting you, I felt at ease as you took over and fought for me. The compensation has truly helped me continue my choice of studies.”
Hover, tap or press and hold a review to stop and read it.
Join over 5,000 non-union City of Toronto employees who have COTAPSA in their corner. See the benefits of COTAPSA membership, from HR support to member perks.